Even RooterPLUS is Guilty!!

Last week I walked into my office first thing in the morning and noticed some sort of bill and a note that someone had placed right on the middle of my desk.  I immediately recognized the handwriting and knew it came from Susan, our accountant and also the person that takes care of paying all the bills.  So, I knew right away that the information on my desk had to do with money in some way or another.  I was correct.

On my desk was our latest water bill for the office.  There was a handwritten note from Susan on the envelope that read, "We need a plumber!"  Our water bill had doubled from our previous pay period.  I mentioned in passing to a couple of our employees who spend a lot of time in the yard if they were aware of any leaks that we may have had that would have contributed to the higher bill.  One of them mentioned that he thought there was a certain spot in the yard that seemed to be wet more often than not.  He said that he had mentioned it to our mechanic who said there was not a leak, it was merely a low point in the yard that accumulated the excess water when we wash the trucks in the yard.  Wrongo!!!

Luckily for me and RooterPLUS' reputation, no one involved in the "possible water leak mystery" was a plumber, but it did bring to light how a small oversight can cost you hundreds of dollars.

There is a quick and simple way to know if you have a leak at your property.  First, you need to shut off the water to the house.  Then you need to find your water meter and see if it is spinning.  If the water to the property is off, the meter should not be moving, as no water is being delivered from the street to the residence.  If there is a leak somewhere outside the house, the meter will spin and it is time to call a plumber.

Remember, as simple as this sounds, we missed it.  RooterPLUS, a company that deals with water leaks all the time, missed it.  Even though the employees who either missed the signs, or didn't know what to check for, aren't plumbers, had they known a couple simple steps in identifying a leak we could have saved some money.

Moral of the story...

Most licensed plumbers really do know what they are doing.

I Would Like to Get Your Input

Two days ago, my wife and I had a contractor out to the house to quote some work on our deck.  It was the first time in awhile that a company other than RooterPLUS had been to the house to do anything.  The contractor was very professional and represented his company very well.  


But... I found that most of the time he was explaining what he was going to do and the process that they would use, my mind was wandering.  I was constantly thinking of how well our technicians at RooterPLUS are connecting with the homeowners.  I was wondering if we are saying the right things and telling the customers things that are important to them.  I know that what is important to me, may not be important to the next homeowner.


As those of you that have used our company know, we make "happy calls" the day after a service call to make sure that our customers are satisfied with the work that was done.  This is a brief conversation and we don't ask the customers specific questions about what the technician did or didn't do or did or didn't say.  


So that is why I developed this survey.  It is to help me better understand what people want and need out of a service company or home contractor.  This is a very brief, 10 question survey that should take no longer than 3 minutes.  I know the sample group that takes the survey may not be in the hundreds, but it will still help us as a company determine what is or isn't important and what we can do to get better.  Just click on the link below to take the survey.


Customer Survey


Thanks in advance for your participation.  Your answers will allow us to continually strive towards our mission statement:

To be the premier provider of residential and commercial plumbing, septic, heating and air service for customers in Metro Atlanta providing quality workmanship and professionalism on every job.

Have a great week...

Plumley 

July 4th - Are you smarter than an 8th grader?

When I think of July 4th, I think of fireworks, friends, sunshine, red, white and blue, the flag, grilling and just good old fashioned fun.  I rarely stop to think about the reason we celebrate or the things our great country has accomplished in the past 200+ years.  


So here is a fun link to a quiz that will test your knowledge on some American history and government.  Many of the questions are used on the test to grant U.S. Citizenship.  It is 30 questions and it won't take long.  Click on the link below to take the quiz.


Independence Day Quiz


I will post a comment under this blog and let you know how I did (not very well by the way).  I encourage you to do the same, but not if it is embarrassing.  I am also planning on having my 15 year-old son and 18 year-old daughter take the quiz as well.  Let's see what these kids are learning!


Have fun with the quiz.  Have a safe 4th of July and try to spend some quality time with family and friends.


Oh, by the way, don't forget that RooterPLUS is open 365 days a year, so if you have an emergency and need our help, just call us at 770 888 1931.  Remember, no extra charge for holidays.